Put professionalism and quality of service first·
accept mandates only on the basis of professionalism, qualifications and experience;
Within the Firm, share the task with professionals with the most expertise and experience in the specific field;
Assist the client in identifying his/her needs in order to optimize the relationship between value received and cost
define fully the objectives and the limits of the mandate proposed;
highlight the possible alternatives in terms of times, costs and objectives;
calibrate correctly the times and resources necessary for the achievement of the objectives defined, in terms also of the necessary professional levels and expertise.
Obtain the satisfaction of the client·
guarantee objectivity of judgement and offer to withdraw in the case of impossibility of maintaining impartiality;
inform clients in advance of conflicts of interest in relations with their suppliers and with their clients;
inform clients in advance of possible commissions and/or rights of intermediation relative to the provision of any good or service;
define in advance, clearly and fully, fees and costs;
charge rates that are reasonable, legitimate and coherent with the services provided and the responsibilities accepted.
Always keep in mind the effects of one’s own activity on the environment
withdraw from any commitment should the client not comply with moral or legal norms;
not use the client’s confidential information for personal purposes;·
respect the intellectual property rights of clients, of consultant third parties and of professionals and not use information and methods without previous agreement;
respect the confidential nature of information in the context of professional secrecy;
not avoid negative judgements even if it is contrary to one’s own interests.